Australian Select Timbers Pty Ltd (hereafter referred to as “we” or “us”) is committed to protecting the privacy of your personal information in an open and transparent way. This website privacy policy sets out the way in which we will use, manage and protect your personal information in accordance with Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Australian Privacy Law”). A copy of the Australian Privacy Principles may be obtained from The Office of the Australian Information Commissioner.

A reference to ‘you’ in this privacy policy means an individual person protected by the Privacy Act 1988 (Cth). 

“Personal information” is information or an opinion about an identified individual, or about an individual who is reasonably identifiable. 

We will, by lawful and fair means, collect, store, use and disclose your personal information that you provide to us directly or is given to us in other forms reasonably necessary to carry out our business functions and activities, including providing goods and services to you. 

The kind of personal information that we collect may include contact and payment information like your name, phone number, address, e-mail address, date of birth, driver’s licence details, bank account details and the likes. We may also collect other information such as your feedbacks as well as information that you provide while interacting with us. 

Personal information may be obtained in many ways, including when you interact with us in person, correspond with us electronically or by phone, when you access our websites and in the course of us providing goods and services to you. We may also receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 

We deal with your personal information for a number of reasons, including without limitation to fulfil orders, to assist you with your on-line purchase and to deal with your inquiries, to name a few. We hope that by doing this, we can strive to continue to improve our products and service that we offer to you. 

The personal information that you provide to us may be disclosed in a number of circumstances, including without limitation:

• For a particular purpose for which it was collected (“Primary Purpose”)
• To the extent as reasonably expected, for a particular purpose that is related to Primary Purpose
• For a particular use or disclosure that you have consented to
• Where required or authorised by law,
• For communicating directly with you to promote our goods and services.

We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent, for a particular purpose that is directly related to Primary Purpose or other circumstances permitted in the Australian Privacy Law. We may at times disclose your personal information to someone overseas. Before we do so, we will take reasonable steps to ensure that such disclosure does not breach the Australian Privacy Law in relation to your personal information. Please note, however, that this does not apply when you consent to us to make such disclosure of your personal information or if we are allowed or required by law to make a cross-border disclosure of your personal information.

Your personal information is held and stored on paper, by electronic means or both. We are committed to ensuring that the information you provide to us is secure. We have put in place physical, electronic and managerial procedures to safeguard personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure.  

There are inherent risks associated with the transmission and exchange of information. The transmission and exchange of information is carried out at your own risk and we do not guarantee the security of transmission of data. If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted at law our databases (including personal and non-personal information). By providing us with personal information, you agree to the terms of this Privacy Policy and the types of disclosure provided herein.  

You may request access and/or correction of any personal information that we hold about you in accordance with Australian Privacy Law. If you wish to access your personal information, please contact us in writing. We may charge you a reasonable administrative fee for provision the information to you but we will not charge you just for making the request.  

There are circumstances as set out in the Australian Privacy Law whereby we may refuse to give you access to your personal information, these are when: 

• We reasonably believe that giving access would pose a serious threat to the life, health or safety of any person, or to public health or public safety
• Giving access would have an unreasonable impact on the privacy of another person
• The request for access is frivolous or vexatious
• The information relates to existing or anticipated legal proceedings between you and us, and would not be accessible by the process of discovery in those proceedings
• Giving access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations
• Giving access would be unlawful
• Denying access is required or authorised by or under Australian law or a court/tribunal order
• We have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in and that giving access would be likely to prejudice the taking of appropriate action in relation to the matter
• Giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
• Giving access would reveal evaluative information we have generated in connection with a commercially sensitive decision-making process. 

If we don’t give you access to your personal information or don’t give access in the manner you ask, we will try to give you access in a different way that meets both your needs and our needs.

If we can’t do that, we will try to give you a written notice that sets out: 

• The reasons for the refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so
• the complaint mechanisms available to the individual, and
• any other matters provided by law. 

We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date. If you ask us to correct your personal information or to put a statement with it, we will respond to your request in a timely manner. 

If you wish to discuss any privacy issue or have any concerns about your personal information, or if you do not wish to receive any further communications from us, please contact us at:

Privacy Officer

Australian Select Timbers Pty Ltd

P.O. Box 4320 

Dandenong South VIC. 3164

We take your comments very seriously and are endeavoured to respond to you within a reasonable time in accordance with the Australian Privacy Law.

The information provided in this Privacy Policy is our interpretation of the Australian Privacy Law and does not constitute as legal advice. This Policy may change from time to time and is available on our website. 

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